Privacy policy

thefightclub.com.au
Last Updated: February 2026

1. Introduction

This privacy policy sets out how thefightclub.com.au ("we", "us", "our") collects, uses, discloses and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

We may update this policy from time to time by publishing an updated version on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.


2. Information We Collect

We may collect the following types of personal information:

  • Name and contact details (including email address, phone number and delivery address)
  • Billing and shipping address
  • Payment information (processed securely via third-party payment gateways – see Section 4 below)
  • Demographic information such as postcode, preferences and interests
  • Purchase history and transaction details
  • Information provided through customer surveys, feedback forms and promotions
  • Website usage data collected through cookies and analytics tools (see Section 7 below)
  • Any other information you voluntarily provide to us

 

3. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To process and fulfil your orders, including shipping and delivery
  • To manage your account and provide customer support
  • Internal record keeping and business administration
  • To improve our products, services and website
  • To send promotional communications about new products, special offers or other information we think you may find interesting (with your consent, where required)
  • To contact you for market research purposes
  • To customise the website according to your interests
  • To comply with our legal obligations

 

4. Payment Information

We do not directly collect or store your credit card or payment details on our servers. All payment transactions are processed through secure third-party payment gateways, including:

  • Shopify Payments
  • PayPal
  • Afterpay
  • Zip Pay

When you make a purchase, you will be directed to the relevant payment provider’s secure platform to complete your transaction. Each payment provider has its own privacy policy governing how your payment information is collected, used and stored. We encourage you to review the privacy policies of the relevant payment provider.

 

5. Third-Party Services and Disclosures

We use a number of third-party service providers to help us operate our business and deliver our services to you. These include:

  • Shopify – our e-commerce platform provider, which hosts our online store and processes order information
  • Google Analytics – to analyse website traffic and user behaviour to help us improve our website
  • Third-party shipping and logistics providers – to assist with the fulfilment and delivery of your orders
  • Payment gateway providers – as listed in Section 4 above

These third-party providers may have access to your personal information only to the extent necessary to perform their functions. We take reasonable steps to ensure that our third-party service providers comply with the APPs or are subject to equivalent privacy obligations.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

6. Overseas Data Transfers

In accordance with APP 8, we wish to inform you that your personal information may be disclosed to, and stored by, recipients located outside of Australia.

Our e-commerce platform, Shopify, is a Canadian-based company that uses cloud infrastructure provided by Google Cloud Platform. Shopify may transfer and process your personal data in multiple jurisdictions, including but not limited to:

  • Canada (Shopify’s headquarters)
  • The United States
  • Ireland (Shopify International Limited)
  • Singapore

Shopify dynamically rebalances data storage across Google Cloud Platform regions to ensure reliable and scalable infrastructure. Shopify has data processing agreements and appropriate safeguards in place to protect personal data during international transfers.

Other third-party providers, such as Google Analytics and our payment gateway providers, may also store or process data outside of Australia, including in the United States.

By providing us with your personal information, you consent to the transfer of your information to these overseas recipients. We take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with the APPs.

 

7. Cookies and Website Analytics

A cookie is a small file placed on your computer’s hard drive that helps analyse web traffic and remembers your preferences when you visit a website.

We use the following types of cookies:

  • Essential cookies – required for the operation of our website (e.g., session cookies for your shopping cart)
  • Analytics cookies – including Google Analytics, to help us understand how visitors use our website so we can improve the user experience
  • Functional cookies – to remember your preferences and personalise your experience

We use Google Analytics to collect anonymous data about website traffic, including pages visited, time spent on the site, and referral sources. Google Analytics may set cookies on your browser. You can learn more about how Google uses data at google.com/policies/privacy/partners.

You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your settings to decline cookies. This may affect the functionality of our website.

 

8. Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, including:

  • SSL encryption for all data transmitted through our website
  • Secure third-party payment processing (we do not store payment card details)
  • Restricted access to personal information within our organisation
  • Regular review of our data handling practices

While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

 

9. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it in accordance with the APPs.

 

10. Links to Other Websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over those other websites. We are not responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this privacy policy. We encourage you to review the privacy policy of any website you visit.

 

11. Your Rights and Controlling Your Personal Information

Under the Privacy Act 1988 and the APPs, you have the following rights in relation to your personal information:

  • Access – You have the right to request access to the personal information we hold about you.
  • Correction – You have the right to request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
  • Opt-out of marketing – You may opt out of receiving promotional communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.
  • Restrict collection – When filling in forms on our website, look for the option to indicate that you do not want your information used for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 13 below.

 

12. Complaints Process

If you believe we have breached the APPs or mishandled your personal information, you have the right to lodge a complaint. We take all complaints seriously and will work to resolve them promptly.

Step 1: Contact Us
Please submit your complaint in writing to our Privacy Officer at info@thefightclub.com.au. Please include as much detail as possible about the nature of your complaint.

Step 2: Acknowledgement
We will acknowledge receipt of your complaint within 5 business days and provide you with a reference number for tracking purposes.

Step 3: Investigation and Response
We will investigate your complaint and endeavour to respond within 30 days of receipt. If we require additional time, we will notify you and provide an estimated timeframe for resolution.

Step 4: Escalation to the OAIC
If you are not satisfied with our response, or if we have not responded within the timeframe stated above, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

    • Website: www.oaic.gov.au
    • Phone: 1300 363 992
    • Email: enquiries@oaic.gov.au
    • Post: GPO Box 5288, Sydney NSW 2001

 

13. Contact Us

If you have any questions about this privacy policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:

  • Email: info@thefightclub.com.au
  • Website: www.thefightclub.com.au

This policy is effective as of February 2026.